FAQs

Your burning questions, answered.

Product

We partner with producers, family-owned manufacturers, and collectives all over the world - primarily in Portugal, India, Morocco, and China - to bring our line to market, and to you. We source our production partners based on the history of that particular craft in that particular place. We also curate a thoughtful selection of the best stuff we find made by other people.

The majority of the products you see on this site are designed by Hawkins New York. However, our design philosophy is that no house should be furnished with just one brand (not even ours!), so we’ve always offered a curated collection from our favorite makers and designers alongside our own line. We think you’ll love ‘em.

Our linens are made from high-quality flax, sourced in Belgium. They’re then finished in Portugal, where they’re woven, stitched, dyed, and stonewashed for that signature Hawkins softness - which we love to remind you only gets softer over time.

We love linen for bedding because it’s breathable and soft, keeping you both cool in the summer and warm in the winter. We offer our Simple Bedding Collection in 18 of our favorite colors, so you can mix and match, changing it up with the seasons or your moods. It’s all generously sized, weighty linen - perfect for draping and creating an unfussy, elegant bed.

King Flat Sheet: 111 x 118"
King Fitted Sheet: 78 x 80"
King Duvet: 92 x 109"
Queen Flat Sheet: 100 x 111"
Queen Fitted Sheet: 60 x 80"
Queen Duvet: 90 x 92"
Standard Pillowcase: 20 x 28"
King Pillowcase: 20 x 34"
Euro Pillowcase: 26 x 26"
Fitted sheet depth: 18"

Hey look! We’ve got a Product Care page just for that. You’ll find info on how to care for your bedding and our other products there. But there’s not much to it: it’s all machine-washable, gets softer and stronger with each wash, and just needs to be taken care of with a mild detergent (no fabric softeners, no bleach). Line dry for a crisp feel, tumble dry for a soft touch. Don’t use hot water in the wash, or high temps in the dryer.

Not yet, but we hope to in the future. We’ll keep you posted over on our newsletter, or you can follow us on Instagram.

Yep! In addition to the general Product Care page, every individual product page has care details that’ll let you know specifically when an item is dishwasher friendly.

Totally. We offer the cases at 20% off retail price. Please email care@hawkinsnewyork.com for a quote.

For Simple Linen Collection (that's our napkins, bedding, pillows), we recommend purchasing a Simple Linen Swatch to reference color and how it wears. For our Simple Waffle Towels, we recommend purchasing our smallest towel offering: the Simple Waffle Washcloth. For our Wallpaper Collection, you can find swatches here.

Orders & Returns

Depends! Where do you live? In accordance with federal tax laws, we collect on all purchases sent within the state of New York or within the state of California. Rates vary based on shipping address. If the order is taxable, shipping charges are also taxable.

Due to the volume of holiday orders, our small team isn't able to process cancellations or order adjustments through the rest of 2021. (But you can read about our return policy here. )

We (of course!) hope you fall in love with everything you order from us, but if for any reason you’re not 100% satisfied, we’re happy to accept returns on merchandise within a 30-day time period from the date of delivery. Items must be unused and in original condition and packaging.

*For orders placed between 11/18 and 12/31, our team will accept returns through 1/15/22.*

Please contact us at care@hawkinsnewyork.com with questions or concerns - we’ll do everything within our power to rectify any issues. Return shipping is considered the responsibility of the purchaser. We do not refund shipping costs. Books, office + paper goods, games, swatches, and apothecary items are non-refundable.

If for any reason you are not satisfied with your purchase, we are happy to accept returns within 30 days. Please visit our return portal to start the returns process here. There is a $10 flat fee on returns.

Yes, we can accept Sarah Ellison items if they are in their original packaging. Customer must pay for return shipping.

Upon receiving your order, please inspect the items and let us know within 48hrs of receipt of any issues or damages. We’ll gladly replace damaged or broken items right away.

We’d love to include a note on your behalf! You can find directions to add a little personalization at checkout. Unfortunately, we don’t offer gift wrapping at this time.

Sure do! You can buy one here.

If the wallpaper is unopened, in original packaging, and within the 30-day window, you’re good to make the return. Please reach out to care@hawkinsnewyork.com to start the process. Unfortunately, wallpaper swatches are non-refundable.

Hate to be the bearers of bad news, but, our return policy is not applicable to books, games, office + paper goods, linen + wallpaper swatches, apothecary items and sale merchandise.

Shipping

For arrival by 12/24, orders need to be placed by 12/15 for destinations west of the Mississippi River, and 12/20 for destinations on the East Coast.

We charge a flat shipping fee of $15.00 for ground shipping within the continental United States on each order under $150. For larger-sized items and furniture, we charge our surcharge shipping which can range from $25 - $350, based on the particular item and total weight of the package. Surcharge shipping fees will be indicated on the affected item's product page, and on the checkout screen.

Listen, we get it - big box stores and the big online retailers that have taken over the world (sigh) have made us come to expect free, quick shipping on everything. Unfortunately, for a small business like ours, that’s just not financially possible. Plus, the kind of business practices that make free, quick shipping possible is arguably not great for people or the world. So, we charge the minimum amount that allows us to stay operational ($15 for orders of $150 or less).

If you’re looking to ship to Hawaii, Alaska, U.S. territories, or internationally, send an email to care@hawkinsnewyork.com with your name, shipping address, phone number, and the product names and quantities you're interested in. We'll respond in a timely manner with a custom shipping quote for you. Just a note: our shipping quotes do not include duties and taxes - just the cost of shipping the order. Recipient is responsible for paying duties and taxes for the package.

Ah, sorry, no: at the moment, we’re unable to offer signature requirements for packages. Your shipment will automatically be insured in the event of theft or loss in transit.

When your order ships, you’ll get an email from us right away. Open the email, and your Fedex tracking information will be right there. Magic. If you don’t see an order confirmation and/or shipping confirmation, check your spam. If it’s still nowhere to be found, please reach out to our Care team at care@hawkinsnewyork.com.

Oof, sorry to hear that. Please email care@hawkinsnewyork.com and we’ll get right back to you.

In-stock items will ship within three to five business days from the time the order is placed. You should receive the order within seven business days from the time of shipping, depending on your location and chosen shipping option.

Unfortunately not - Fedex doesn’t ship to P.O. boxes.

It’s not something we typically offer, but we can put together a custom quote for you. Expedited and overnight rates vary drastically, based on the products ordered and geographic location of the customer. Please reach out to care@hawkinsnewyork.com and we’ll do our best to accommodate your request.

Wholesale & Press

Gee thanks! We’re so flattered. Please see details on how to become a stockist here. Fill out the form and our team will reach back out shortly.

We have a network of lovely stockists from coast to coast. Please find a list here.

Yep, we do. Please send an email to trade@hawkinsnewyork.com for more info, or fill out the form here.

Please drop a note to our team at press@hawkinsnewyork.com

We’re always happy to hear from folks that want to join our small team: drop us a line at jobs@hawkinsnewyork.com if you would like to apply for a listed open position or if you think we should connect.

Definitely not - we keep the information you provide for our records only. All information collected is for the sole purpose of filling orders and to enhance your shopping experience. We will not release any customer information to any entity.

Cool! We love hearing about emerging brands. Please send linesheets or more details to info@hawkinsnewyork.com. Due to the number of emails we receive, we’re only able to respond when there is interest. If it’s a good fit, you’ll hear from us!

We love love. Congrats on your big day. You can register for Hawkins New York product through our partner, Zola. Please visit our shop here.

If you have any additional questions about your order:

drop us a line