Ordering

If you have any questions about your order, please contact us at orders@hawkinsnewyork.com.

SHIPPING COSTS:

We charge a flat shipping fee of $8.00 for Ground shipping per order. Should an item you are ordering be of a larger bulk or size, we charge our standard flat fee along with a $20.00 - $100.00 upcharge based on the item and total weight. This will be indicated on the checkout page, as necessary.

TERMS AND CONDITIONS:

Shipping

In-stock items typically ship within two to three business days from the time when you place your order. You should receive the order within seven business days from the time of shipping, depending on your location and chosen shipping option.

Please note: We cannot ship orders to P.O. Boxes.

Sales Tax

We will collect sales tax on all purchases sent within the State of New York. The rates vary based on shipping address; if the order is taxable, shipping charges are also taxable.

Order Cancellation

In-stock orders can be cancelled with no additional penalty, as long as the order has not been processed + shipped. To cancel an in stock order, please send an email to orders@hawkinsnewyork.com, and include your name and order number.

Return Policy

We of course hope you fall in love with everything you order from Hawkins New York, but if for any reason you are not 100% satisfied, we are happy to accept returns on merchandise within a fourteen (14) day time period from date of delivery. Return shipping is considered the responsibility of the purchaser. We do not refund shipping costs. Please contact us at orders@hawkinsnewyork.com with questions or concerns - we will do everything within our power to rectify any issues.

Damages

Upon receipt, please inspect your purchase. Notify us within seven (7) days of receipt of any damages. We will gladly replace damaged or broken items promptly.

Restocking Fees

We charge a $50.00 restocking fee for all rugs equal to and greater than size 4 x 6’, Simple Linen Bedding, furniture, or any lighting product returns.

Personal Information + Security

Yes, we keep the information you provide us for our records only. All information collected is for the sole purpose of filling orders and to enhance your shopping experience. We will not release any customer information to any entity.

Hawkins New York is a secure website.