Where are your products produced?We pride ourselves on working with artisans all over the world to bring our design ideas to fruition.
Do you make all your products?The majority of the products you see online and in our stores are designed by Hawkins New York. However, our design philosophy is that no house should be furnished with one brand entirely (not even ours!), so we have always sold a curated collection from our favorite makers and designers alongside our own line.
Where is your linen bedding produced?Our linens are made from high-quality flax, sourced in Belgium. The bedding is finished in Portugal, where it is stitched, dyed, and stonewashed for the signature Hawkins softness.
What makes linen sheets so great?Linen is our favorite choice for bedding as it is both breathable and soft, keeping you cool in the summer and warm in the winter. Our current Simple Bedding Collection consists of 16 colors so you can mix and match to your heart’s desire.
How do I care for my bedding?Please check out our Product Care page for information on how to care for your bedding as well as some of our other favorite products.
What are the dimensions of your bedding?
|KING FLAT SHEET||111 x 118"|
|KING FITTED SHEET||78 x 80"|
|KING DUVET||92 x 109"|
|QUEEN FLAT SHEET||100 x 111"|
|QUEEN FITTED SHEET||60 x 80"|
|QUEEN DUVET||90 x 92"|
|STANDARD PILLOWCASE||20 x 28"|
|KING PILLOWCASE||20 x 34"|
|EURO PILLOWCASE||26 x 26"|
- Fitted sheet depth 18"
Do you offer your bedding in sizes other than king & queen?Not yet, but we hope to in the future. Stay tuned!
Is your dinnerware dishwasher safe?Yes, in addition to the general Product Care page, every individual product page has care details that denote specifically when an item is dishwasher friendly.
Can I purchase pillows without the inserts?Yes! Please call any of our retail stores to order. We offer the cases at 20% off retail price.
Do you sell swatches?At this time, we only sell swatches for our Wallpaper Collection. For Simple Linen Bedding, we recommend purchasing a Simple Linen Napkin to reference color and how it wears. For Simple Waffle Towels, we recommend purchasing our smallest towel offering: the Simple Waffle Washcloth.
What if the item I want to purchase is out of stock?Please send us a note at firstname.lastname@example.org and we can let you know when it will become available. Keep up with us by signing up for our email list - we’re adding items all the time!
How much is shipping for my order?We charge a flat shipping fee of $10.00 for Ground shipping within the continental United States on each order under $150. For larger-sized items and furniture, we charge our surcharge shipping which can range from $25 - $350, based on the particular item and total weight of the package. Surcharge shipping fees will be indicated on the affected item's product page, as well as on the checkout screen. We also offer white glove delivery for an additional $50 fee.
Do you ship internationally?If you are interested in shipping to Hawaii, Alaska, U.S. territories, or internationally, please email email@example.com with your name, shipping address, phone number, and the product names and quantities you're interested in. We'll respond within one business day with a custom shipping quote for you. Please note our shipping quotes do not include duties and taxes, only costs of shipping the order. Recipient is responsible for paying duties and taxes for the package.
Can I require a signature for my package?Orders totaling $150 or more are typically sent with signature required for delivery. Customers can choose to waive signature required, however Hawkins New York cannot be held responsible for missing or stolen packages if signature is waived. We also offer shipping insurance which you can select at check out.
Where can I check the status of my order?When your order ships, you will receive an email with Fedex tracking information.
My order hasn’t arrived OR my tracking status says “delivered” but I don’t have my package.Please email firstname.lastname@example.org and we will get right back to you. Please note that if you requested the signature requirement waived and the package was stolen or is missing, we will do everything we can to assist, but we do not accept responsibility for the package and its contents.
How long does it take for my package to ship from your facility?In-stock items typically ship within two to three business days from the time the order is placed. You should receive the order within seven business days from the time of shipping, depending on your location and chosen shipping option. We cannot ship orders to P.O. boxes.
What is the time frame for expedited shipping?Expedited Orders are prioritized but will still take 24-48 hours to leave our warehouse.
Why don’t you offer overnight shipping?Overnight shipping rates vary drastically, based on the products ordered and geographic location of the customer. If you require an overnight delivery, please contact us for a custom quote.
Will my order be charged sales tax?It depends on your order’s final destination. We will collect sales tax on all purchases sent within the State of New York or within the State of California. The rates vary based on shipping address. If the order is taxable, shipping charges are also taxable.
How do I cancel my order?In-stock orders can be cancelled with no additional penalty, as long as the order has not been processed and shipped. To cancel an in-stock order, please send an email to email@example.com and include your name and order number.
What is your return policy?We (of course!) hope you fall in love with everything you order from Hawkins New York, but if for any reason you are not 100% satisfied, we are happy to accept returns on merchandise within a 14-day time period from the date of delivery. Items must be unused and in original condition and packaging. Return shipping is considered the responsibility of the purchaser. We do not refund shipping costs. Please contact us at firstname.lastname@example.org with questions or concerns - we will do everything within our power to rectify any issues. If returning a gift to one of our stores please provide your gift receipt and you will receive an in store or online credit, dependent on origin of purchase. HOLIDAY RETURNS: Purchases made between 11/28/19 - 12/24/19 will have an extended return period, and may be returned by 1/31/20.
Can I return a web order in store?Web returns can be accepted at one of our three brick-and-mortar store locations (Hudson, Manhattan, or Los Angeles). The refund transaction takes place remotely and a copy of your return will be emailed to you upon completion. You may also choose to do an in-store product exchange.
What happens if my order arrives damaged?Upon receiving your order, please inspect your purchase. Notify us within 7 days of receipt of any damages. We will gladly replace damaged or broken items promptly.
Do you charge re-stocking fees on certain items?Yes, we charge a $50.00 restocking fee for all rugs equal to and greater than size 4 x 6’, Simple Linen Bedding that has been removed from its original packaging, furniture, and any lighting products. For all furniture items, customer is responsible for return shipping/freight in original packaging, as well as a 10% restocking fee.
Do you offer gift wrapping/can I include a gift note with my purchase?We do not offer gift wrapping at this time but can include a hand-written note on your behalf. At checkout, you will find directions to add your personal note.
Do you offer gift cards?Yes, we offer gift cards for purchase and use at our 3 store locations (Hudson, NYC + Downtown LA). To purchase, please contact a store directly. Please note that gift cards are not eligible for use on our online store at this time.
Can I return the wallpaper I purchased if I change my mind?If the wallpaper roll(s) are unopened, in original packaging, and within the 14-day window, we can accept the return. Please reach out to email@example.com to start the process. Unfortunately, wallpaper swatches are non-refundable.
Can I return an opened perfume or apothecary item?Unfortunately, our return policy is only applicable to new, unused, unopened items in their original packaging.
Where is Hawkins New York based?The brand started in 2013 in Hudson, NY. We opened our first store on Warren Street and our head office is a short drive away. We also have a store in Manhattan’s West Village, and in downtown Los Angeles at ROW DTLA.
How can I become a HNY stockist?Please see details on how to become a stockist here. Fill out the form and our team will reach back out shortly.
Where else can I find your products?We have a network of lovely stockists across the country. Please find a list of some of them listed here.
Do you have a trade/hospitality program?Yes, we do. Please send an email to firstname.lastname@example.org for more information on our program.
Who should I email for press requests?Please drop a note to our team: email@example.com
Are you hiring?We always have our eyes open for talent - drop us a line at firstname.lastname@example.org if you would like to apply for a listed open position or if you think we should connect.
Is my personal information shared with third parties?No, we keep the information you provide for our records only. All information collected is for the sole purpose of filling orders and to enhance your shopping experience. We will not release any customer information to any entity.
I would love Hawkins New York to carry my line, where can I send more info?We’re always excited to hear about emerging brands. Please send linesheets or more details to email@example.com
Do you have a bridal registry service?Congrats on your big day! You can register for Hawkins New York product through our partner, Zola. Please visit our shop here.
If you have any additional questions about your order, please contact us at firstname.lastname@example.org
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